Privacy Policy

Information We Collect

When you join us or use our platform, we collect information that allows us to provide a safe, personalised, and compliant gaming environment. This typically includes personal details such as your name, date of birth, email address, residential address, and contact telephone number. To meet regulatory requirements and facilitate transactions, we may also need to verify your identity using documents such as a passport or driving licence, along with payment information including card details or bank account data.

In addition to information you provide directly, our systems automatically collect technical and usage data. This includes your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referring website addresses. We use this data to understand user behaviour, maintain the security of our platform, and improve the overall experience we offer.

How We Use Your Information

We use the information we collect for several core purposes. Primarily, it enables us to create and manage your account, process deposits and withdrawals, verify your age and identity, and deliver the games and services you request. We also use it to communicate with you about important account matters, such as security alerts, updates to our terms, or promotional offers where you have given consent to receive them.

Furthermore, we analyse usage patterns to enhance our website, develop new features, and ensure our content remains relevant to our players. All marketing communications are sent only with your permission, and you can easily opt out at any time through your account settings or by contacting our support team.

Sharing and Disclosure

We do not sell your personal data to third parties for their own marketing purposes. However, we may share information with carefully selected partners who help us operate our business. These include payment service providers, identity verification agencies, customer support platforms, and licensed gaming suppliers. All third parties are required to maintain appropriate security measures and may only use your data for the specific purposes we instruct.

We may also disclose information where required by law, regulation, or court order. This could include sharing data with the UK Gambling Commission, other regulatory bodies, or law enforcement agencies where we have a legal obligation to do so, particularly in relation to responsible gambling, fraud prevention, or anti-money laundering requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide a better user experience. Essential cookies allow you to log in, maintain your game sessions, and access secure areas. We also use analytics cookies that help us understand how visitors interact with our site, which pages are most popular, and where improvements can be made.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of our platform. We regularly review our use of these technologies to ensure they remain necessary and proportionate.

Data Security

We take the protection of your personal data seriously and employ industry-standard security measures. These include encryption of sensitive information, secure servers, access controls, and regular security testing. Our staff receive training on data protection practices, and we maintain strict internal procedures to limit access to personal data on a need-to-know basis.

While we work hard to protect your information, no system can guarantee complete security. We encourage you to use strong, unique passwords and to keep your login details confidential.

Your Rights

You have several important rights regarding your personal data. These include the right to access the information we hold about you, request correction of inaccurate data, and ask for your information to be deleted when it is no longer needed for the purposes for which it was collected. You may also object to certain types of processing or request that we transfer your data to another organisation in a structured, commonly used format.

To exercise any of these rights, please contact our customer support team. We will respond to your request within one month, though this may be extended in complex cases. We may need to verify your identity before processing certain requests.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to meet our legal and regulatory obligations. Different types of data are retained for different periods; for example, account and verification records may be kept for several years after account closure to comply with gambling and anti-money laundering regulations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. When we make significant changes, we will notify you by posting the updated policy on our website with a new effective date. We encourage you to review this page periodically so that you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat facility on our website or by emailing our privacy team at the address provided in your account dashboard. We are committed to resolving any issues promptly and transparently.